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Contact Us

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Have questions or need help? We want you to understand your benefits and receive the best possible care. Our Customer Care team is here to help.

Send us a secure message

If you’re already a member, log in to your account to send us a message.

Go to your messages

Call us

Have questions about your benefits?

Call the Customer Care Center at 1-800-782-0095 (TTY 1-866-368-1634).

Our reps are here to help with:

  • Changing your primary care provider. 
  • Getting your member ID card.
  • Getting member handbooks.
  • Understanding your benefits.
  • Finding a provider near you.
  • Free translation services.

Reps are available Monday through Friday, 8 a.m. to 6 p.m. Eastern time.

Need to talk with a nurse?
Call our toll-free 24-hour nurse help line
1-888-850-1108 (TTY 1-800-368-4424)
Get answers to your medical questions anytime, day or night.

Need one-on-one help?
Call or visit our Community Outreach Specialists
1-888-611-9958

UniCare Health Plan of West Virginia, Inc.
200 Association Drive, Ste. 200
Charleston, WV 25311