Have questions or need help? We want you to understand your benefits and receive the best possible care. Our Customer Care team is here to help.
Send us a secure message
If you’re already a member, log in to your account to send us a message.
Call usHave questions about your benefits?
Call the Customer Care Center at 1-800-782-0095 (TTY 711).
Our reps are here to help with:
- Changing your primary care provider.
- Getting your member ID card.
- Getting member handbooks.
- Understanding your benefits.
- Finding a provider near you.
- Free translation services.
Reps are available Monday through Friday, 8 a.m. to 6 p.m. Eastern time.
Need to talk with a nurse?
Call our toll-free 24-hour nurse help line 1-888-850-1108 (TTY 711)
Get answers to your medical questions anytime, day or night.
Behavioral Health Crisis Line
If you’re experiencing a mental health crisis, call our Behavioral Health Crisis Line at 1-833-434-1261 (TTY 711) for help. If a situation is life-threatening, always call 911.
Need one-on-one help?
Call or visit our Community Outreach Specialists
UniCare Health Plan of West Virginia, Inc.
200 Association Drive, Ste. 200
Charleston, WV 25311