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Coronavirus (COVID-19) updates and resources

Last updated: June 3, 2020

Coronavirus (COVID-19) has impacted all of us. We want to make sure you have the latest information about your benefits, how to get the care you need, and how to find local help and resources.

 

Focusing on your health

These temporary changes have been put in place to make it easier for you to focus on your health and those you care about.

Prior authorizations
Due to COVID-19, you do not need a prior-authorization from us for all covered services for in-network and out-of-network providers until May 31, 2020.

Elective procedures
As of April 20, 2020, health care providers may resume more urgent elective medical procedures at hospitals or surgical centers if they have met requirements and are approved by the Office of Health Facility Licensure & Certification (OHFLAC). If you have any questions about an urgent elective medical procedure, please follow up with your provider.

Due to COVID-19, renewing your benefits has been extended for three months. For example, if you were supposed to renew in March, you will now renew your benefits in June.

If you have any questions about your benefits, we’re here for you. Call the Customer Care Center at 1-800-782-0095 (TTY 711), Monday through Friday 8 a.m. to 6 p.m., Eastern time, or log in to your account to send us a secure message.

Get the care you need

See a doctor without leaving home

Telehealth is a doctor visit through video chat or over the phone. It allows you to take care of your health while keeping you and others safe. Your plan will pay for telehealth visits with your doctor. Can’t reach your doctor? Call our 24-hour nurse help line 24 hours a day, 7 days a week at the number on your ID card.

LiveHealth Online

With LiveHealth Online, you can video chat with a doctor 24/7 from your smartphone, tablet or computer at no cost to you –you just need the service key. It’s an easy way to get care for you or your family anytime, day or night, without leaving home. Log in now for your service key and instructions.

Log in

Find a COVID-19 test site

Use this tool to quickly locate testing sites near you. Just enter your state and county.

Find a COVID-19 Test Facility

Take care of your mental health

You might be feeling anxious or stressed with all of the information about COVID-19. Taking care of your mental health is more important than ever.

Psych Hub

Psych Hub offers free online resources and videos to help you manage stress, talk to children about coronavirus, cope with job loss and other COVID-19 challenges.

Go to Psych Hub
my Strength. The health club for your mind.

myStrength

myStrength is an online tool that can help you lower your stress and improve your mental health. As a UniCare member, you can use this tool at no cost to you.

Go to myStrength

Finding resources you may need

Free or low-cost services near you

Use our Community Resource Link for local help finding food, housing and other things you might need.

Search now

Search for local food, housing and other community resources through WV 2-1-1. Click the link below or call 2-1-1. text your ZIP code to 898-211.

Go to WV 2-1-1

Free smartphone from SafeLink Wireless®

SafeLink offers free smartphones with data, texts and minutes to those who qualify. Use your phone to keep up with important information, use telehealth services, and stay in touch with family and friends.

Go to SafeLink

At-home workouts through FitnessCoach®

The FitnessCoach Fitness program helps you improve your health by offering no-cost home fitness kits. Eligible members have a choice of over 30 kits ranging from yoga and cardio workouts to chair exercises.

Go to FitnessCoach

Learn more about COVID-19

An airway and lung infection, similar to a cold.

COVID-19 is mainly spread from person to person when an infected person coughs or sneezes. Spread is more likely when people are in close contact with one another (within about 6 feet).

Similar to a cold or the flu. Mild to severe fever, cough and shortness of breath. Symptoms may appear 2-14 days after being around someone who has COVID-19.

The best way to prevent infection is to avoid being exposed to the virus. Check the Center for Disease Control and Prevention (CDC) website at cdc.gov/coronavirus for up-to-date information. If you are traveling, visit cdc.gov for the CDC’s most current travel guidelines.

Good health habits can also help prevent and fight COVID-19. Here are some tips:

  • Washing your hands is the best way to avoid getting sick:
    • Wash often with soap and water for at least 20 seconds.
    • If you can’t use soap and water, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Clean and disinfect items and surfaces you touch often with regular household cleaning spray or a wipe.
  • Cover your cough or sneeze with a tissue, and throw away the tissue.
  • Stay home when you are sick.
  • Avoid touching your face.
  • Avoid close contact with people who are sick.

Older adults, people with disabilities or who are immunocompromised, expectant mothers and people with diabetes or who have severe chronic medical conditions like heart, lung or kidney disease seem to be at higher risk for a more serious COVID-19 illness. We will support you and help you get the care you need.

If you’re caring for someone, be sure visitors take care to avoid causing any extra risk to you or them –keep hand sanitizer by the door, or ask visitors to wash their hands. Wash your hands thoroughly and use hand sanitizer before and after touching or feeding someone, or touching any mobility devices or equipment.

Here’s what the CDC says about wearing a face mask.

Call your doctor if you develop a fever, have a cough, or have difficulty breathing. Tell them if you’ve been in close contact with a person who has COVID-19, or if you live in or have been to an area where the virus has spread. There is currently no vaccine to prevent COVID-19. If you’ve been diagnosed, your provider will go over with you the best practices for treatment.

Your plan will pay for telehealth visits with your doctor.

Can’t reach your doctor? Call our 24-hour nurse help line 24 hours a day, 7 days a week at the number on your ID card.

If you have a Medicaid plan with us, you do not have to pay anything for the COVID-19 test or the doctor visit to get the test. The visit and test are covered whether you get care in a doctor’s office, urgent care center or emergency department. You also do not have to pay anything for mental health services as a result of COVID-19.

No, prior authorization is not required for COVID-19 testing.

You should try to see your PCP or a doctor in your plan. If your doctor offers telehealth visits, your plan will pay for those, too.

We will pay for care you get from doctors outside your plan (called “out of network”) as long as the services are medically needed.

No. If you have Medicaid from us, your plan covers sick visits and tests.

Any confirmed or suspected cases of COVID-19 will be transported via ambulance in situations where the gas mileage reimbursement program is not an option. Members can contact the Customer Care Center to schedule ambulance transportation, if needed.

LogistiCare will continue working with their network to transport suspected or confirmed COVID-19 cases in a way that protects both members and providers. If these options become available, network providers and/or gas mileage reimbursement will be utilized prior to ambulance transport.

Your pharmacy benefits are managed by DXC Technology. If you have questions about your medicines, call the Pharmacy Help Desk number on your ID card.

Your health is important. Do your best to take your medicines as prescribed, and get your refills on time.